Frequently Asked Questions
Common questions about ordering, compliance, shipping, and our product catalogue.
Ordering & Quotes
How do I get a price quote?
Fill out our Request a Quote form with your product needs, quantities, and project type. Our team will respond within 1 business day with volume-based pricing. For urgent inquiries, call us at 250-880-8593.
Do you sell individual units or only in bulk?
Most products are available in both single units and bulk quantities. Bulk orders receive volume-based pricing — simply request a quote and specify your quantity.
How quickly will I receive my quote?
We reply to quote requests within 1 business day (Monday–Friday, Pacific Time).
Can I include multiple products in one quote request?
Absolutely. Our quote form lets you select multiple products, add quantities, and include project notes so we can prepare a consolidated quote for your entire order.
Do you offer government or municipal pricing?
We welcome quote requests from municipalities and public-sector buyers, and can provide product specification sheets to support procurement. Contact us at Hadi@trafficsafetysupply.ca to discuss your requirements.
Do you offer volume pricing?
Yes. Pricing depends on quantity. Request a quote with your products and quantities and we'll reply within 1 business day.
How do I order?
Request a quote online or email Hadi@trafficsafetysupply.ca with products, quantities and your delivery postal code. Approve the quote and we'll schedule delivery.
Are prices in Canadian dollars? Do they include tax?
All prices are in CAD and before GST/PST.
How can I pay?
Interac e-Transfer to Hadi@trafficsafetysupply.ca, or by card at checkout. Cash on delivery by prior arrangement. Payment is due before delivery; we do not offer credit terms.
Do you accept purchase orders from municipalities and companies?
Yes. We accept purchase orders from municipalities, companies and other organizations, with payment before delivery by Interac e-Transfer or card. We can also fill in your vendor or supplier registration form. Email Hadi@trafficsafetysupply.ca.
Can I return a product?
Yes. Returns are accepted within 14 days of delivery for unused items in resalable condition. Contact us first at Hadi@trafficsafetysupply.ca to arrange the return. Return shipping is paid by the customer unless the item is defective or we sent the wrong item.
Compliance & Standards
Do your traffic cones meet Canadian standards?
Yes. Our traffic cones meet MUTCDC (Manual of Uniform Traffic Control Devices for Canada). Documentation is available on request. For other products, ask us for the specification sheet. Always confirm project-specific requirements with your engineer or the authority having jurisdiction.
Can you provide compliance documentation?
Yes. Documentation confirming our traffic cones meet MUTCDC is available on request, and specification sheets are available for most products. Ask for the documents you need with your quote, and always confirm project-specific requirements with your engineer or the authority having jurisdiction.
Shipping & Delivery
Where do you ship?
We deliver across British Columbia at a fixed delivery fee based on your order subtotal (before tax): Lower Mainland (Metro Vancouver and the Fraser Valley) $25 under $250, $49 for $250–$999.99, $79 for $1,000 and over; rest of BC $35, $79 and $129. Outside BC, freight is quoted based on destination and quantity. Full table on our Terms page.
What are your lead times?
For in-stock items, we confirm your delivery date in your quote. If an item or quantity isn't in stock, we'll give you the expected lead time before you order.
Do you offer expedited shipping?
Contact us at 250-880-8593 or Hadi@trafficsafetysupply.ca with your products, quantities and location, and we'll confirm the fastest delivery option available.
Do you ship outside the Lower Mainland?
Yes. Rest of BC: $35 under $250, $79 for $250–$999.99, $129 for $1,000 and over (before tax). Outside BC, we ship across Canada and freight is quoted based on destination and quantity.
Products & Catalogue
How do I know if a product is in stock?
Request a quote with the quantity you need and we'll confirm availability in your quote.
Can I request a product not listed in your catalogue?
Yes. Email Hadi@trafficsafetysupply.ca with the product and quantity, and we'll let you know if we can source it.
